Returns & Exchanges

All orders are EXCHANGE ONLY. NO CANCELLATIONS. NO CHANGES may be made once an order has been placed. Items purchased from NICOLALUXE are eligible for exchange and must be posted back within 7 days with full name, order number and reason for exchange. All garments should be returned to us in their original condition and packaging, unworn and unwashed. Items that have been damaged, altered, worn, washed, or dry-cleaned will not be accepted and will be sent back to the customer. Please ensure that you are not wearing any make up, perfume, and deodorant or body lotion when trying on the garment. All exchanges must be packed securely and posted via an insured and traceable method in order to ensure safe delivery. We strongly recommend sending all the returning items by recorded delivery/ proof of postage, as we cannot be held responsible for any loss. We will process your request for either a credit note or exchange as quickly as possible but please allow up to 14 days from receipt of your return for this to done. We do not offer exchanges on SWIM WEAR OR INTIMATE APPAREL such as underwear etc. Thank you for shopping with us! 

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